Mac Haik 45 Dodge Chrysler Jeep Ram Houston (2024)

Quick

Jul 11, 2022

Response from current dealership:

Thank you for your review!

Rather difficult to deal with. Inquired about a Hyundai Elantra, and initially the dealer was responsive. However, when it came time to talk numbers, they gave me an information sheet with the sales price at 29k, when the car was listed online at just under 21k. The top trim level for this car, almost new, doesn't it even go for 29k, and the sales manager seemed to think this was a good price. To their credit, they did say that they would honor the 21k price, but I would have had to drive from San Antonio to Houston to see the vehicle, and wasn't going to make the trek with a sales team that seemed to be out of touch with the market. What topped it all off was, when I suggested they actually post the correct price online so people know what they are getting in to, I get a snarky email back that only said, "anything else, boss?". Not my fault they messed up, and this tells me they were not going to treat me well, and probably would have tried to make up that diff in fees somewhere.

Nov 4, 2021

Response from current dealership:

Sincere apologies, Kyle! It does appear this particular vehicle is now sold, but I will be investigating this matter further with hopes to improve our methods. If you're still in the market, I would love to be your personal contact as the Sales Director of this store. Please call & ask for Tucker for a much more pleasant experience. Thank you for your consideration in us & I hope to speak with you sometime in the future! =)

Everything was easy, quick and smooth.

Nov 4, 2021

Response from current dealership:

Thank you for the great review.

Mike Phung (salesman) was helpful and did his best to accommodate me. We agreed on a price, confirmed by 2 people, but ultimately the finance mgr tells me I needed to finance an additional 1,295.00 because it was a loaner vehicle and was to be converted to a used vehicle etc. I walked away. This morning I get a phone call saying they would be willing to waive the 1,295.00. I already made a purchase from a more reasonable dealership for a used vehicle for a much better price and management that recognizes an opportunity when they see it.

Jul 9, 2021

Response from current dealership:

Thank you for your review. We make sure to advertise our Pre-Owned Reconditioning in each listing, but it seems there was certainly some miscommunication somewhere along the way. We will investigate further on our end to assure that we learn from this situation. Thank you for considering us! =)

Very informative and helpful

Jul 9, 2021

Response from current dealership:

Thank you for your review! =)

They were very helpful during my time of distress. I desperately needed a way to be mobile.

Jul 9, 2021

Response from current dealership:

Happy to assist! Thank you for your review! =)

Good people.

Jul 9, 2021

Response from current dealership:

Thank you for your review! =)

Great communication!

Apr 5, 2021

Response from current dealership:

Thank you for your review! =)

pretty good

Apr 5, 2021

Response from current dealership:

Thank you for your review! =)

Salespeople were helpful

Mar 31, 2021

Response from current dealership:

Thank you for the great review.

Good

Mar 31, 2021

Response from current dealership:

Thank you for the great review.

The sales man is very attended to my needs on finding the vehicle just for me.

Mar 31, 2021

Response from current dealership:

Thank you for the great review.

Response was very fast, they were very professional. Not too pushy and stayed with contact with me through email and text. Very professional

Mar 24, 2021

Response from current dealership:

Thank you for the great review.

Response was very quick

Mar 4, 2021

Response from current dealership:

Thank you kindly for your review! Very much appreciated!=)

Good dealer I highly recommend smooth transaction

Mar 4, 2021

Response from current dealership:

Thank you kindly for your review! Very much appreciated!=)

They requested documents and I submitted all of them,they yave me a quote and I was ready to close the deal.But when I requested to inspect the vehicle, they couldn't confirmed to me if the vehicle was available for sale. Horrible Experience.

Feb 21, 2021

Response from current dealership:

Sincere apologies. Inspecting a vehicle will never be an issue here. Our consumers are always more than welcome. The real issue was that we could not hold the vehicle for over a week to await a personal inspection with no certainty that you would purchase. If available when you're ready, please reach back out. We will be more than happy to assist you! =)

Mark was cool, but the vehicle was not truly for me

Feb 21, 2021

Response from current dealership:

Thank you for you review! Please reach back out if you haven't already made a purchase. There's a strong possibility that we can find the right vehicle for you! =)

Very helpful,hope to hear from him soon

Jan 20, 2021

Response from current dealership:

Thank you for your review!

Received great service. Smooth trip

Jan 1, 2021

Response from current dealership:

Thank you for your review.

I was disappointed that the vehicle that I went to test drive was advertised as an FORD F-150 XLT and when I arrived the truck was an XL with less options.There was also an added fee of $1,295 that was added to the advertised price.In addition in times of covid,I would have expected the vehicle to be properly sanitized, however it has an odor of mold or stale water.

Jan 4, 2021

Response from current dealership:

We're very sorry for your experience. We will use this review and look into how we can improve our practices. The $1,295 that you saw is notated in all of our CarGurus listings. Be that it may not have been properly explained by the salesperson, I must add that the charge is the average of our reconditioning for all pre-owned vehicles. This is the same for all customers across the board. With that, we include a KAHU theft prevention device.

They contacted me extremely fast. But the price they advertise on CarGurus is not the price they offer. It is not even the price they advertise on their own website I later found out. The price they offered was several thousand higher. So, positive=fast contact; negative=they play games with the advertised price; end result=no sale

Jan 4, 2021

Response from current dealership:

We're very sorry for your experience. We will use this to see how we can improve our practices! Thank you for your response! =)

Very helpful

Jan 4, 2021

Response from current dealership:

Thank you for your review! =)

They kept asking what they could do to help, but wouldn’t send me the pictures or anything else I’ve asked for. Every day a new person messaged me, but wouldn’t send me the info no matter who I asked.

Jan 4, 2021

Response from current dealership:

We're very sorry for your experience. Thank you review! We will take this and use it to improve our practices! =)

I had a professional, friendly and respectful service from Henry Hernandez! I am in El Paso, TX and he was extremely helpful in guiding me thru the online process in order to get my ProMaster City Wagon. I highly recommend this dealership and Mr. Hernandez!

Jan 4, 2021

Response from current dealership:

Thank you for your business and your review! =)

Yes the dealer kept contacting me with vehicles of my liking however I did say to them that I was searching around. They were very helpful and I thank them for there kindness and patience.

Jan 4, 2021

Response from current dealership:

Thank you for your review! =)

Jorge & Fred made my buying experience awesome!

Jan 4, 2021

Response from current dealership:

Thank you for your business and your review! =)

Quick response and very helpful without being pushy

Jan 4, 2021

Response from current dealership:

Thank you for your review! =)

It took them over a week to contact me back about this car. I was told it was sold but they had a lead on another one. Never heard back. 2 weeks later this car was at another mac haik lot

Jan 4, 2021

Response from current dealership:

We're very sorry for your experience. We appreciate your feedback and will look into how we can improve. =)

Good feedback

Jan 4, 2021

Response from current dealership:

Thank you for your business and your review! =)

It was fast and easy, exactly what I was looking for in a gas saver!

Jan 4, 2021

Response from current dealership:

Thank you for your business and your review! =)

I was required to call about the vehicle and when I did the Car wasn’t even available. It had already been sold. I feel dealer purposely keeps sold cars listed in hopes people will call them and it will give them an opportunity to try and sell them something they don’t want.

May 28, 2020

Response from current dealership:

I am sorry the unit was sold. Our inventory is removed from our system as soon as all funds are collected. Some times consumers have delays in funding due to several circ*mstances beyond our control.

Got pre-approved by capital one and they still ran my credit through there system now I have 3 extra inquiries on my credit report...

May 28, 2020

Response from current dealership:

I am sorry you are disappointed in the service you received. Not all preapprovals will fit financing needs. Several factors such as term, lender advance, miles, such on determine if a preapproval can be used.

Read the fine print on all vehicles. "Dealer adds if any are extra plus dealer preparation and reconditioning fees." If the prices look better than most online it's because they haven't wasted your time yet by getting you in and putting the final number in front of you. To quote the person we worked with "if we added that amount then we wouldn't show up in the great/good deals". When asked what add-ons or prep they were unable to produce anything. Misleading, dishonest and shady. This is why people hate car dealers. Buy from somewhere else and don't waste your time here.

May 28, 2020

Response from current dealership:

Thank you for your review. I am sorry that the service you received was not up to satisfactory levels. We do not hide the fact that we charge for preowned reconditioning. Please see several older reviews we price our cars he minute they are in our inventory. Our used vehicles are put online for sale sent to reconditing and placed on the lot for sale. Our average recon bill is 1295.00 for this you receive a vehicle that has been put thru our shop, serviced and maintenance.

The advertised CarGurus price isn't the actual sales price, they add thousands of dollars in add-ons which are not advertised in the initial pricing. I looked at a new truck advertised by them for $45k. After their add-ons, the PRE TT&L price was more than $49k. Any add-ons, mandatory add-ons they claim, should have been refleted in the original Cargurus Internet price rather than intentionally trying to mislead buyers.They then claim "all Houston dealers are doing this" which is also not true. Jaimie is just another fast talking car salesman (manager) that's gives the sales industry a bad name, don't go to Mac Haik North Freeway.

May 28, 2020

Response from current dealership:

All new vehicles are plus any dealer added accessories.I am sorry if this was not communicated to you in a professional manner. We will continue to try and improve.

This dealership was very responsive and helpful. They just did not have the vehicle that I wanted with the right features.

May 28, 2020

Response from current dealership:

Thank you for your review.

They stayed in touch with me and tried to help without being pushy.

Jan 1, 2021

Response from current dealership:

Thank you for your review.

We just received our truck. We bought all the way from California, the long distance created some issues. Other dealers couldn't handle. But this dealership stepped up to the plate. We got everything taken care of. Mr. Fred Seel was amazing, he never missed a call, text and had great communication. He went above and beyond, making sure we were taken care of. The result was a truck that was better than we expected. The video text didnt do it justice. And the price was 17k lower than California. We love our diesel. We would recommend Haik. They only got 4 stars because communication from everyone could have been better. Seel saved the day.

Mar 16, 2020

Response from current dealership:

Thank you for your review. We will continue to train and improve.

Went to the dealer test drive a new 2019 charger rt. Set an appointment, showed up early only to find they dont have the car. They showed me one for 7k more. We ended up spending 75k on 2 vehicles at a different dealership for waiting my time. This dealer sucks

Mar 14, 2020

Response from current dealership:

Thank you for your review. Unfortunately all vehicle availability is subject to prior sale. We do accept deposits to remove a vehicle from the open market.

I would have given 0 stars if it was possible. The dealer replied to my email ensuring me the vehicle I was interested in was available. Since we live 2 hours away, I called the dealer to make absolutely sure the vehicle was there. The staff member ensured me the vehicle was there and ready for a test drive. On the way to the dealership, I received another call and another e-mail, letting me know the vehicle was ready for the test drive and checking to see if we were still coming in. This was about 10 minutes before we arrived. When we got there, you guessed it, the vehicle was NOT THERE and they had no idea when it had been sold. All we received was a half hearted apology from the Internet Sales Mgr. Take your business elsewhere, to a dealer who values their customers and appreciates their time and business.

Mar 14, 2020

Response from current dealership:

Unfortunately all vehicles are subject to prior sale. In this case the internet manager was not aware that another consumer was in the process of purchasing the vehicle you were driving into the dealership to look at. We encourage all customers to place a deposit on any vehicle to remove it from the market. We are a high volume dealer and price our units very aggressively for quick sale. I do apologize for the experience you received. We will continue to try and improve.

Bought van online. They messed up paperwork then resent paperwork and half of it was missing. Said vehicle was going to be shipped on Saturday for Monday delivery and go no phone call or text stating that it didn’t get picked up! They did good job getting us financing and then just stopped with their customer service! We should have had van a week or two ago but their screwups have delayed what should be a simple process!

Mar 14, 2020

Response from current dealership:

Thank you for your review. We did have difficulties in obtaining all paperwork back from this consumer. the first set of documents were printed in error. Shipping of the vehicle was delayed due to the document error. We continue to try and improve our processes. Again please accept or apology for the error.

Just sent me multiple automated emails without ever actually answering any questions

Feb 21, 2020

Response from current dealership:

Thank you for the review. We will continue to try and improve.

Too pushy. Way too many calls and emails. Ended up taking business elsewhere

Feb 21, 2020

Response from current dealership:

Thank you for your review. We do try to contact consumers who have sent in a lead on a vehicle. I am sorry if we attempted to contact you more times than you would have liked.

Salesman was helpful, but finance department tried to calculate taxes using 5% to high. Overall an easy experience other than financing department.

Feb 21, 2020

Response from current dealership:

I am sorry if we made an error in calculating your taxes. I am glad to know it was corrected. We will continue to try and improve. Thank you for your review.

I was contacted but have not gone to the store as yet

Feb 21, 2020

Response from current dealership:

Thank you for your review.

Great experience! Very professional and no-nonsense!

Jan 21, 2020

Response from current dealership:

Thank you for your great review.

Great service

Jan 21, 2020

Response from current dealership:

thank you for your great review.

I called salesman to tell him I was coming. Call went to voice mail. Voice mail was full. I emailed him. No response. I went yesterday to buy the truck. Guess what. Already sold it. The guy there said it was sold 2 days prior. I told him I couldn’t get in contact with the sales and it’s still listed on website. His response. Sorry about that. Wtf

Dec 17, 2019

Response from current dealership:

Thank you for your review. Unfortunately vehicles appear online until all funds are cleared from the sale. We do strive to provide accurate information every time. Managers are available when contacting the dealership if sales associates are not available. Thank you again for the review.

Good

Dec 5, 2019

Response from current dealership:

Thank you for the great review.

They were super helpful and I ended up buying from them. Mark RubioWas my sales rep and did a tremendous job. I would recommend thisdealership.

Nov 18, 2019

Response from current dealership:

Thank you for your review.

Great service

Nov 18, 2019

Response from current dealership:

thank you for your review.

I went today to see Mo about buying the truck that you have advertised on the internet for $32,875. I even showed him the advertised price on the internet.I told him I would buy 2 trucks today for that price for my company.He came back with $36,150 each. + TTL = $38845.That is $3,275 more than what you advertised. I cannot believe Mac Haik would put incorrect advertising on the web just to bait and switchI will write a review and post the advertised price vs what you want me to pay. I am very disappointed with the games Mac Haid plays. I have purchased my last truck from you 3 years ago for our company and I cannot believe Mac Haikall would use the switch and bait tactics to lure people to their dealership.

Nov 7, 2019

Response from current dealership:

Francis please accept our apology in this instance we made a mistake. I hope that David was able to clear up the confusion and thank you for bringing the matter to our attention. We will continue to train and try and improve. If we can be of further assistance in the future please reach out thank you

Very helpful personnel, salesman was kind, great service.

Oct 28, 2019

Response from current dealership:

Thank you for the great review.

After being contacted by the dealer the representative stated, “They list leasing prices and not sale prices.” Don’t be deceived by the numbers they post for sale online. They are not accurate. The prices for their vehicles are listed lower than what they really are because they don't list the actual sales price.

Nov 7, 2019

Response from current dealership:

Thank you for your review

Sent me around and around in circles with details about the vehicle. Wasn’t happy about coming in just to find out it was a lease and also how much they wanted to even buy the truck. All this info they could’ve given me over the phone.

Oct 28, 2019

Response from current dealership:

thank you for your review we will continue to train and try to improve.

Amy was very nice and knowable about how I could go about making my car search simpler.

Oct 11, 2019

Response from current dealership:

Thank you for the great review.

I contacted them, got a response in a decent time, but the experience wasn't all too great. Was told that vehicle was no longer available(informed of unavailability on 9/27, it's now 10/4,and vehicle is still listed). When I asked several times what their lowest priced Durango was, I got "msrp is $33k" over and over again. Then I was contacted by a manager with an email saying "give me a challenge to overcome and I will make the deal happen". I gave them the challenge and never got a response...

Oct 8, 2019

Response from current dealership:

Carrington Phillips was the best!! The purchase does d not take long at all and i absolutely looooovr my new car

Sep 24, 2019

Response from current dealership:

Thank you for you great review.

Great

Sep 23, 2019

Response from current dealership:

thank you for the great review.

As previous person mentioned before, they are liars. Their advertised $23,694 price is based on LEASE only, NOT financing terms. What a HUGE RIP OFF.

Nov 16, 2019

Response from current dealership:

thank you for your review

Listed $24,516 as sale price when it was actually a lease. Very deceiving.

Sep 21, 2019

Response from current dealership:

We do advertise a one pay lease special for some of our new car inventory. This information is fully disclosed on our site. I do apologize for any confusion this may have caused. While we understand this option may not be for everyone it is a great opportunity offered for consumers who trade often and want to avoid negative equity in the future. We do however offer many purchase options and are overly aggressive on pricing of our new and preowned inventory.

The advetised prices they list the trucks for in multiple sites are BS. When contacted they claim that the price shown is clearly marked as a lease even though no mention of lease is made in the enite ad. Don't waste your time. Even if they claimed to have a good "real" deal now in line with other dealers prices I wouldn't be able to trust them. But hey at least they got contact info to send emails and a phone number to call.

Nov 16, 2019

Response from current dealership:

thank you for your review

Experience was good , I did not like added on shop fee , but still the best price I could find.

Sep 14, 2019

Response from current dealership:

Raymond thank you for your review. we strive to make the best deal for every customer that is possible even with our 895.00 reconditioning fee. I am glad that you found the car that fit your budget for a price that was below current market value. Thank you again for your business

Contacted a week later. Gave me the run around for several hours. Did not answer many questions. Bounced me around to several different people. Internet experience was absolutely horrible. To busy or just didn't care. Maybe in person is better but I will never know. I would knot recommend them to anyone.

Sep 9, 2019

Response from current dealership:

I am sorry to hear of your less than satisfactory experience. We have had phone and email outages for a little over a week. This is in no way an excuse thank you for bringing this matter to our attention we will train and strive to improve our customer experience.

That was the price for a 3 year lease not the purchase price. Got kind of crappy with me when I asked them to explain why they would advertise without saying lease price.

Sep 14, 2019

Response from current dealership:

We do advertise a one pay lease special for some of our new car inventory. This information is fully disclosed on our site. I do apologize for any confusion this may have caused. While we understand this option may not be for everyone it is a great opportunity offered for consumers who trade often and want to avoid negative equity in the future. We do however offer many purchase options and are overly aggressive on pricing of our new and preowned inventory.

Not sure how to rate them. While they were honest that this is not the sale price of the truck, once they replied to my email. I shouldn't have to go their website to realize this is a lease price, not the sale price. Perhaps they could have put it in the description. In the end they explained all the details for me, and I ended up not purchasing a vehicle. With that I have no knowledge beyond initial contact.

Sep 10, 2019

Response from current dealership:

We do advertise a one pay lease special for some of our new car inventory. This information is fully disclosed on our site. I do apologize for any confusion this may have caused. While we understand this option may not be for everyone it is a great opportunity offered for consumers who trade often and want to avoid negative equity in the future. We do however offer many purchase options and are overly aggressive on pricing of our new and preowned inventory.

They are misleading about the pricing. They advertise $26,330 for the sale price it's not the price it's a lease! They want a one time payment of $26,330. This is why dealers get a bad name. Advertise it as a lease and stop wasting people's time!

Sep 10, 2019

Response from current dealership:

We do advertise a one pay lease special for some of our new car inventory. This information is fully disclosed on our site. I do apologize for any confusion this may have caused. While we understand this option may not be for everyone it is a great opportunity offered for consumers who trade often and want to avoid negative equity in the future. We do however offer many purchase options and are overly aggressive on pricing of our new and preowned inventory.

Price not as advertised. Called them to confirm the price, they said that was the lease price. Not to mention they had this listed as the sale price on their own website. Scummy dealership, take you business elsewhere.

Sep 10, 2019

Response from current dealership:

We do advertise a one pay lease special for some of our new car inventory. This information is fully disclosed on our site. I do apologize for any confusion this may have caused. While we understand this option may not be for everyone it is a great opportunity offered for consumers who trade often and want to avoid negative equity in the future. We do however offer many purchase options and are overly aggressive on pricing of our new and preowned inventory.

I know the owner of the mac haiks and the sales man didn't even know him. The truck had no tailgate was all beat up i said i didn't want it then the sales man sat me down and asked for my social security number.

Aug 31, 2019

Response from current dealership:

Thank you for your review.

Not very happy when told my credit was so bad they wanted half down on a used vechile. I was more than happy to pay 20% down and a higher than noemal monthly note but they insisted that they could not help me. So I would rather not help them by giving them a good score. Thanks but you can keep all your vechiles for as long as it takes them to sell off. I only give them one star.

Aug 14, 2019

Response from current dealership:

Thank you for the review. I am sorry that the lenders required you to put more down payment than you were expecting. if your financial situation changes please keep us in mind for the future.

They responded in timely manner but vehicle was not available

Aug 5, 2019

Response from current dealership:

Thank you for the great review. I am sorry the unit was not available it is possible for me to locate another. Please contact me at csmith@machaikdcj.com if you are still in the market for a vehicle.

Good dealer. Communicated well

Jul 16, 2019

Response from current dealership:

thank you for the review

Hailey Murray Internet Sales Representative(P) 832-781-0207(E) Hmurray@machaikdcj.comContacted me. She was very helpful, straight forward, and quick to response.The vehicle I was looking at was a very good deal and unfortunately was runner up to the vehicle I purchased. If at anytime in the future I decide to buy another vehicle. This dealer and salesperson will be one of the first people I go to. I wish there were more salespeople like Hailey. Thank you again Hailey and a very nice experience dealing with you.

Jun 28, 2019

Response from current dealership:

Thank you for your great review. It is very appreciated. Please keep us in mind for the future.

My husband and I was interested in a Cadillac Escalade at this dealership so we inquired about it online. We were contacted by a salesman who pretended to be a nice guy who we thought wanted to help us. The first red flag was when he proceeded to tell us that 4 other people were interested in this same vehicle but was unable to get the vehicle. Right then I knew it had to be something the salesman was doing to prohibit the sale of this vehicle. My husband and I submitted everything that was asked of us. For 2 days straight we were lied to and led to believe that we were going to get this vehicle. The salesman and finance manager raised the price of the vehicle $3000 more than what it was. I emailed concerns to the finance manager about everything that had happened and how we were upset and his crappy response was that he was sorry that I felt that way and have a great day. I'm glad that God stopped us from making a huge mistake here. We have since found our dream vehicle.

Jun 28, 2019

Response from current dealership:

Thank you for your review. All sales are subject to credit approval. In some cases we may not be able to sell a vehicle to a consumer due to the lenders fees charged to the dealership. In those cases we offer all consumers to obtain financing thru either a personal bank or other outside finance sources. I am sorry that you felt that this was not communicated correctly we will continue to try and improve on our process .

They throw hefty up charges .. price you see won't be price you pay unfortunately. Passed up on my dream truck because of it. They were willing to work with my trade which was nice, but was disheartening to see the sales price was bumped up over 1k due to some reconditioning fee they implement on the vehicle your purchasing. I asked them to take this fee off, but they were unwilling and stated it's a normal fee dealerships do. Not true at all though, I've never ever seen a dealership pass on their reconditioning costs unto the consumer.

Jun 23, 2019

Response from current dealership:

Our pre owned reconditioning charge of 895 is accessed on all used vehicles. In today's digital market a vehicle must be priced the moment it is put into a dealers inventory. It is common practice at dealerships that aggressively price inventory for quick resale to have some type of fee. We as a business took the average cost spent to service, maintenance, and recondition a vehicle for retail and used set pricing of 895 as our fee. Even with this fee we are generally thousands less than competitive dealers. For example the Chevrolet Colorado you were inquiring about had an NADA trade in value

More ...

Absolutely great experience! First time buying a car on my own and they made it so easy!

May 23, 2019

Response from current dealership:

Thank you for the great review.

The salesperson was nice just didn't have the car I wanted.

May 22, 2019

Response from current dealership:

Thank you for your great review.

The salesman was quick to return my call.

May 20, 2019

Response from current dealership:

Thank you for the great review.

Answered all of my questions concerning the vehicle I purchased. Very friendly customer service here.

May 20, 2019

Response from current dealership:

Thank you for the great review.

Not bad. A little slow but overall good!

May 20, 2019

Response from current dealership:

Thank you for the great review.

Very responsive and very professional. They just did not have what I needed this time.

May 11, 2019

Response from current dealership:

Thank you for the great review. I am sorry we were out of stock at the time of your inquiry. Please keep us in mind in the future.

Service was excellent experience and best costumer service

Apr 27, 2019

Response from current dealership:

Thank you for the great review.

Very responsive.

Apr 27, 2019

Response from current dealership:

Thank you for the great review.

Was ready to work out a deal, but the sales manager would not budge on the price even a dollar. Stated he was "breaking even, just moving iron(car business tall fo making no money), only making 335 dollars, etc.". A week later I get an email alert and the vehicle came down 800 dollars!! If he would had worked with me sooner he would had sold the truck!! Other than that they were very friendly and had good communication back and forth.

Apr 27, 2019

Response from current dealership:

Thank you for the review, I am sorry we were not able to come to an agreement.

Great customer service

Apr 27, 2019

Response from current dealership:

Thank you for the great review.

Carrington did a great job from beginning to end with my deal. Left happy after the purchase!

Apr 12, 2019

Response from current dealership:

Thank you for the fantastic review.

Exelent priceses and good service

Mar 27, 2019

Response from current dealership:

Thank you for the great review.

DONT FALL FOR IT! Was speaking to a dealer rep for 2 days prior to making the 2 hour trip one way to look at vehicle I was considering. Last contact was by phone call one hour before arriving to the dealer confirming the vehicle was waiting for me to look at it. Got to the location and was told the vehicle was not there because it was just sold to someone else but guess what....they can help me with other options that they do have right now. Looks like I fell for the same ploy that others have! How considerate of them to lead me on to get my foot in the door.... which was right back out when I figured out what was going on!

Mar 25, 2019

Response from current dealership:

Thank you for your review. We do strive to make sure vehicles are available to every consumer who would like to test drive them. All vehicles are however subject to sell. We do offer a deposit policy to enssure the vehicle that you are inquiring on is taken off the market. Again I do appoligise this unit was not available at the time of your arrival.

Very polite and quick response

Mar 7, 2019

Response from current dealership:

Thank you for your great review.

Don’t go. I contacted the dealership about a car and was told it was still there. I drove 45 minutes only to be told it was sold. They did have another model several thousands more. Bait and switch. Go elsewhere

Mar 4, 2019

Response from current dealership:

Niya Clark was our saleslady. Our inquire was responded to very quickly. She provided excellent service in helping us purchase a vehicle for our son. Highly recommended.

Feb 28, 2019

Response from current dealership:

Thank you for your great review.

Niya was amazing and helped get the truck that I wanted!

Feb 23, 2019

Response from current dealership:

Thank you for the fantastic review.

Great service. Very helpful and understanding :)

Feb 23, 2019

Response from current dealership:

Thank you for your great review.

Good service

Feb 14, 2019

Response from current dealership:

Thank you for your great review.

We had a great experience with Niya and Mac Haik! We will definitely be back in the future.

Feb 14, 2019

Response from current dealership:

Thank you for your great review.

Your best and safest bet is to do business elsewhere. Advertised prices are not the actual price they try to charge you. The cost of my vehicle was increased $1000 from the ad because they said the ad was "cash" price even though it didn't say that anywhere in the ad. When you challenge this they just smile goofy and shrug their shoulders. My vehicle was supposedly prepped and cleaned but it was the most pathetic cleaning job I've ever seen. A soft drink had been spilled between the seats requiring me to have it cleaned and carpet shampooed where the sticky drink has spilled on the console and carpet. There was a gasoline soaked rag left in the bed of truck, i had to clean all the storage areas of trash and debris. They failed to disclose numerous things up front that i would need such as spending hundreds of $$ getting keyless entry fobs to even be able to utilize the advertised systems. Extremely disappointed even though i lowered my standards of what to expect...

Feb 4, 2019

Response from current dealership:

Thank you for bringing this matter to our attention. We will continue to improve our process so that we may better serve others in the future. Thank you for bringing this matter to our attention.

They were very attentive

Feb 1, 2019

Response from current dealership:

Thank you for the fantastic review.

Horrible customer service, dishonest salesmen, ridiculous charges. Will never set foot on that or any other Mac Haik dealership again. In addition to the $695 "vehicle preparation fee" added to the price of the car, there were serious misrepresentations of all vehicles I tried. And no, sorry, but CarGurus is not responsible for the content of an individual dealer's ads. Both vehicles I drove did NOT have the promised tow package, a deal breaker because I haul a horse trailer. And salesmen need to be more responsible to their customers. I was not given my driver's license back before I left, and had to return to the dealership. The salesman insisted that he had handed it back to me, and then sheepishly DID hand it to me after uncovering it on his desk. Incredibly disagreeable experience all round. Never again.

Jan 28, 2019

Response from current dealership:

Thank you for your review. I am sorry we failed to meet your expectations. We will continue to work hard to improve.

Good experience.

Jan 28, 2019

Response from current dealership:

Thank you for your great review.

They called right away, good customer service. They could have offered more though. Some dealers will offer to do all paperwork on line, wish they would have offered the same

Jan 8, 2019

Response from current dealership:

Thank you for your great review. We are in process of reviewing several options for our online buyers. At this time however not all documents for all consumers can be processed to meet the various state and federal requirements. Thank you again for bringing it to our attention we are working hard to meet that demand.

The sales was right on time with my question and felt concern about my experience

Jan 8, 2019

Response from current dealership:

Thank you for your great review. If we can be of any futher assistance please contact us.

Friendly, attentive staff. Good variety of inventory.

Dec 26, 2018

Response from current dealership:

Thank you for your review. If we may be of any assistance in the future please do not hesitate to contact us.

The carfax information was not provided when contacted initially.Had to travel 30 miles and later found vehicle had an accident history which was not my requirement.

Nov 29, 2018

Response from current dealership:

I do apologize we failed to meet your expectations. We do offer a link to a free Carfax report on our dealer website. Car Gurus does offer a free basic auto check report on their website at the bottom of each vehicle listing. If we can be of any further assistance please contact us.

Responded quickly. Friendly staff

Nov 12, 2018

Response from current dealership:

Thank you for your great review.

Run and keep running. I have been searching for a 2017 Grand Caravan GT on Cargurus. Mac Haik offered a 2017 Dodge Grand Caravan GT FWD for $14,997 delivered free in Texas. I emailed at midnight so excited. No on called me back. I called this morning and was told a manager would call me back. I had stated that I was in Austin and would pay cash via wire transfer. I HAD TO KEEP CALLING. Finally, Zeke said that he would email a final price. He did not. I texted him and he sent me a text photo of a final price signed by Jose. THEY HAD ADDED $35 FEES AND $1,195 ADDED EQUIPMENT. When I asked what the additional money was for, Zeke said it was a "RECONDITIONING FEE" that they added to all cars. They refused to sell at the advertised price. Jose said he had a disclaimer stating they could add fees. Cargurus looked up their account, AND THEY HAVE NO SUCH DISCLAIMER. I am reporting them. NO ONE ELSE DOES THIS.

Nov 12, 2018

Response from current dealership:

Thank you for your review. Sorry we did not meet your expectations we will continue to try and improve.

Niya was friendly and a pleasure to have been given help from.

Oct 20, 2018

Response from current dealership:

thank you for your great review.

Good service

Oct 20, 2018

Response from current dealership:

Thank you for your great review

very friendly

Sep 28, 2018

Response from current dealership:

Thank you for your fantastic review.

Excelent service good management nice people very friendly and helpful

Sep 28, 2018

Response from current dealership:

Thank you for taking the time to leave us a fantastic review.

Niya did a great job helping us out.

Sep 11, 2018

Response from current dealership:

Thank you for the fantastic review.

Response time was very fast and the dealer zeek was very helpful.

Aug 31, 2018

Response from current dealership:

Thank you for your positive review.

Still looking but everyone's been wonderful. Thanks

Aug 13, 2018

Response from current dealership:

Thank you for your wonderful review. If we can be of any furthur assistance in your buying process please contact us.

Loved the car. Clean car fax. Took car to my mechanic and found obvious rear end damage not reported. Dealer would not negotiate price so I walked away.

Jul 19, 2018

Response from current dealership:

Thank you for you review. I do appoligize we were not able to come to agreeable terms we make every attempt to give our best price upfront. If we can be of any furthur assistance plaes contact me.

Good

Jul 6, 2018

Response from current dealership:

Thank you for your great review.

very good

Jun 29, 2018

Response from current dealership:

thank you for the great review

Is my first time going to a dealership and angel and his partner were the best in helping me on my buy

Jun 29, 2018

Response from current dealership:

Thank you for the great review.

They were very responsive! The dealer was GREAT, he really worked with me and got me in my jeep! They worked deligentlyamf made it the quickest car buying process I have ever had! I would definitely recommend this dealership!!!

May 30, 2018

Response from current dealership:

Thank you for your great review.

I set up an appointment to look at a car after work. When I showed up to the dealership the sales person told me the car had been sold earlier in the day. I am not mad that they sold the car before I got there but I am mad that no one contacted me to let me know the car I was interested in wasn't available so that I could cancel my appointment and not waste an hour in I45 traffic.

May 18, 2018

Response from current dealership:

Lynn thank you for your review. I do appoligise that we did not meet expectations in this case. We do strive to make sure vehicles are available and contact consumers when they are sold. In this case that did not happen. Thank you for the feedback we will continue to train and improve.

A good dealership

May 15, 2018

Response from current dealership:

Thank you for your excellent review. If we may be of any assistance in the future please contact us.

Great customer service. Fast process, no hassle!

Apr 21, 2018

Response from current dealership:

Thank you for your review. If we can do anything to assist you furthur please contact us at anytime.

Overall good experience. Process was not stressful or hassling. Negotiated to what we were willing to afford and live with.

Apr 21, 2018

Response from current dealership:

Thank you for your review. If we can do anything to assist you furthur please contact us at anytime.

Aggressive salesmanTold car was on the lot Drove long distance car was not there. ☹

Dec 13, 2017

Response from current dealership:

Friendly and no pressureVery positive experience

Apr 21, 2018

Response from current dealership:

Thank you for your review.

Good place, price a bit high for high mileage vehicle. Very professional.

Nov 15, 2017

Response from current dealership:

Hello,
Thank you for sharing your feedback! We are thrilled that you had a good experience. We hope the next time we can make it an even greater experience. We appreciate your business with us and hope to work with you again!

Cool experience just couldn't get the truck out of my price range

Apr 21, 2018

Response from current dealership:

Thank you for your review.

Great customer service! Great clean cars with affordable prices!

Apr 21, 2018

Response from current dealership:

Thank you for your review.

Excellent people to work with. Moriah and Anthony are helpful and understanding it needs.

Apr 21, 2018

Response from current dealership:

Thank you for your review.

Very professional people, help on every question.

Apr 21, 2018

Response from current dealership:

Thank you for your review.

Quality service

Apr 21, 2018

Response from current dealership:

Thank you for your review.

Great folks and easy to do business with.

Apr 21, 2018

Response from current dealership:

Thank you for your review.

Excellent---Henry Cisneros very professional and friendly

Apr 21, 2018

Response from current dealership:

Thank you for your review.

Truck still listed. When I drove 1 hour and 15 mins to the dealership, writes another 20 mins just to tell me they sold the truck that morning. But before driving there. There truck was being cleaned and getting ready for the test drive.

Apr 21, 2018

Response from current dealership:

Lawrence, thank you for bringing this matter to our attention. We strive to make sure every consumer has a great experience. I do appoligise that we failed to meet those standards in this case.

Purchased the car. Quick in and out service. Everyone was friendly and efficient and answered all questions in a timely manner.They had me in and out within a couple of hours. Very satisfied.

Apr 21, 2018

Response from current dealership:

Thank you for your review.

fast and easy transaction thankyou

Apr 21, 2018

Response from current dealership:

Thank you for your review.

Good Experience, salespeople very helpful

Apr 21, 2018

Response from current dealership:

Thank you for your review.

They told me the truck was there drove an hr and half and they sold it a few days earlier never do business with them

Apr 21, 2018

Response from current dealership:

Alan thank you for your review. We strive to remove sold inventory from our online listings in a timely manner. I do appoligise that in your case this did not happen quick enough.

First response was for a car I did not contact them about. When I asked about the 2 vehicles I was interested in on their site I got no response. I think the vehicles were not available.

Apr 21, 2018

Response from current dealership:

Jane, thank you for your review. I do appoligise we did not contact you in a timely manner. Thank you for bringing this matter to our attention so we can make corrections in the future.

This dealer (Ivonne)contacted me several times to make a test driving appointment, once we made the appointment and I arrived on time to the appointment, they told me that the car was sold one day before.That's dishonest!!!Why they didn't call me to cancel the test drive appointment or at least to let me know that the car was sold.THAT'S NO SERIOUS for a big dealer like this.I am very disappointed!!!

Apr 21, 2018

Response from current dealership:

Luis, thank you for your review. i am sorry that your experience was not up to our standards. Thank you for bringing this matter to our attention so we can make corrections in the future.

Ok.they responded but actual color was not mentioned then after was it was not color I was looking for

Apr 21, 2018

Response from current dealership:

Thank you for your review.

I had a specific question about the A/C not working properly and they never responded, but still expected to me to drive 45 minutes to see the vehicle.

Apr 21, 2018

Response from current dealership:

Thank you for your review. I do appoligise we did not respond to your inquiry in a timely manner. Thank you for bringing this matter to our attention so that we may better serve guests in the future.

The way that internet sale people are responding is strange. Some time 5 call in one day, but when you decide for test drive, no answer!After 45 mile driving to dealership, the salesman out of the blue stated the TT&L is not included in "out of door" price, so why you call it out of door price! In my case, we need to add 1600$ to 20000$ internet price that we found on dealership website, so the real out of door price was 21600 !!!!Just we waste our time an gas!

Apr 21, 2018

Response from current dealership:

kaven, thank you for your review. I am sorry to hear that we failed to provide you with a great experience. Thank you to bringing this matter to our attention so we may take corrective action in the future.

Called set up an appointment to see a vehicle. After driving 50 miles paying tolls only to find out they did not have a car. A true bait and switch. Got on the phone to speak to a manager no one would take my call.

Apr 21, 2018

Response from current dealership:

thank you for your review. I am sorry to hear that we failed to provide you with a great experience. Thank you to bringing this matter to our attention so we may take corrective action in the future

Good

Dec 26, 2016

Response from current dealership:

Thank you for the feedback, Jose!

Amanda contacted me immediately. She got me in contact with a sales person, Terrence, who was also prompt and got everything put together for me over the phone and by email. I was able to drive down and pick up the car without any changes to the deal or miscommunications. Overall a great experience. I was in and out of the dealership in 2.5 hours which seems like a long time considering the deal was all but agreed to before I got there. But, there were other customers there finalizing their deals and my only waiting time was for finance which is normally the case. Terrence, great job!

Dec 26, 2016

Response from current dealership:

Thank you for your wonderful feedback! We will be happy to let Amanda and Terrence know about your review. Thank you for the five-star rating!

Contacted me once - supposed to send photos but received none.

Apr 21, 2018

Response from current dealership:

thank you for your review. I am sorry to hear that we failed to provide you with a great experience. Thank you to bringing this matter to our attention so we may take corrective action in the future.

Quick response

Apr 21, 2018

Response from current dealership:

Thank you for your review.

Terrible experience. The car had a huge bump on the side and it was rusty already. The body was not in good conditions. The price was good but the staff made the entire process a very unpleasant experience. They were more interested in running a credit report for a loan than talking about the car. I asked for the best offer they could do considering a trade-in but they were reluctant. After 30 mins they showed up with the same price. It's not the first time I have a bad experience with Mac Haik. No more Mac Haik.

Apr 21, 2018

Response from current dealership:

thank you for your review. I am sorry to hear that we failed to provide you with a great experience. Thank you to bringing this matter to our attention so we may take corrective action in the future

Said the car they had advertised was in transit and he was going to call me when it came in. I am sorry, but I don't believe they ever has the car they had advertised and I certainly don't believe it's in transit. It's been 2 weeks and I still haven't heard back from them.

Apr 21, 2018

Response from current dealership:

thank you for your review. I am sorry to hear that we failed to provide you with a great experience. Thank you to bringing this matter to our attention so we may take corrective action in the future

Told them my situation up front and they assured me they could help me, but they pulled my credit for nothing because we couldn't get the deal closed. They didn't want to come down on the price of the suv or give me more on my trade, so at the end of the day they don't do whatever it takes to close the deal. Was most disappointed that I was assured the deal was not going to be am issue to close then I heard conflicting stories about why it didn't.

Apr 21, 2018

Response from current dealership:

thank you for your review. I am sorry to hear that we failed to provide you with a great experience. Thank you to bringing this matter to our attention so we may take corrective action in the future

They were firm on the price and would not budge so there was no incentive to driving 6 hours to buy the car for the listed price.

Apr 21, 2018

Response from current dealership:

Wendell, thank you for your review. We make every attempt to price vehicles on or bellow current market value. Unfortunately in some cases that does not leave room for negotiation on price. In todays global market a dealer must strive to put the best possible price forward. I do appoligise we could not come to agreement on terms. Thank you for the oppertunity to serve you.

The sale man was great

Apr 21, 2018

Response from current dealership:

Thank you for your review.

My experience was great,

Apr 21, 2018

Response from current dealership:

Thank you for your great review.

Contact within 24 hours

Apr 21, 2018

Response from current dealership:

Thank you for your great review.

Wouldn't negotiate. Took extremely lone to evaluate my auto.

Apr 21, 2018

Response from current dealership:

Gary, thank you for your review. i am sorry we did not meet your expectactions. We do appreciate all feedback so that we may continue to train our staff to meet consumers needs.

Good

Apr 21, 2018

Response from current dealership:

Thank you for your great review.

Had the car I wonted but it was too high impact color orange .I bought at another dealer but would not be fair to name it here . Thanks guys

Apr 21, 2018

Response from current dealership:

Thank you for your review. I am sorry to hear that we could not come to acceptable terms.

Told me they had it and I get there a they told me they sold it.

Apr 21, 2018

Response from current dealership:

Chris i am sorry to hear that the vehicle you inquired about sold before you were able to test drive it. We do strive to make sure a vehicle is available when consumers inquire about them. Unfortunately we failed in this case. Thank you for the feedback

Getting told hey come in p we got it and when I show up it was sold in auction really isn't my cup of tea. Not to mention never getting a call back

Apr 21, 2018

Response from current dealership:

Stephen thank you for your review. We will continue to train and try to improve so that we can service consumers better in the future.

Excellent dealership!! Everyone was friendly and very easy to deal with.... A pleasant experience! I highly recommend going there to shop for your next vehicle!!

Apr 21, 2018

Response from current dealership:

Thank you for your great review.

Very good

Apr 21, 2018

Response from current dealership:

Thank you for your great review.

ask for Terrance. makes the experience a good one.

Apr 21, 2018

Response from current dealership:

Thank you for your great review.

Pleasant folks. Thank you

Apr 21, 2018

Response from current dealership:

Thank you for your great review.

Insulting, and belittling that I dare question that at 50K plus miles I thought it was over-priced

Apr 21, 2018

Response from current dealership:

Randy, thank you for your review and bringing your experience to my attention. I am disappointed to hear it was less than favorable. We strive to train and coach our staff to address all consumer questions with respect. We will continue to strive to meet an above and behond standard in such situations. Thank you again for the feedback.

Awesome relationship building on phone. Really honest and forthright. The financial manager is very helpful.

Apr 21, 2018

Response from current dealership:

Thank you for the great review.

I called and scheduled a test drive, to sit an hour in traffic, and when I got there I was told the car was not available. It is over a week later and the car is still on the website, and the computer chat says it is available, but the dealership, which will only respond by email now, says the car is not available..

Apr 21, 2018

Response from current dealership:

Susan thank you for your review. We do strive to remove cars from listings in a timely manner. i do appoligise the vehicle you wanted to test drive was sold.

BEWARE of this car dealership!!!! About 2 hours after speaking to a salesperson and he told us that the car is still available to purchase and test drive, we get there and he told us that the car has already been sold "just this morning". REALLY????? Yet 2 weeks after inquiring about this car, it is still advertised on-line and at even a lower price. LOL

Apr 21, 2018

Response from current dealership:

Thank you for your review. We do strive to verify availability of inventory for any consumer who inquires, However we cannot always controll when a seperate consumer walks into to purchase it. I am sorry to hear we could not meet your needs with another vehicle. We will continue to train our staff to attempt to reach out to incoming appointments for availability updates.

They comfirmed the truck was there, as soon as i got there to look at the truck they said it was being sold as we speak. I guarantee it was lies. I bet they just do that to bring you in and then just try to sell you something else. I wouldnt recommend this dealership at all. And the truck is still shown that its uo for sale even though its been "sold".

Apr 21, 2018

Response from current dealership:

Thank you for your review. We do strive to verify availability of inventory for any consumer who inquires, However we cannot always controll when a seperate consumer walks into to purchase it. I am sorry to hear we could not meet your needs with another vehicle. We will continue to train our staff to attempt to reach out to incoming appointments for availability updates.

Pleasent

Apr 21, 2018

Response from current dealership:

thank you for your great review.

Very poor experience. Called at 1:30pm to confirm vehicle was still there and available for purchase. Set appt for 2:45, drove an hour in traffic with my son for him to teat drive. Upon arrival, we waited 15 minutes and were told the woman booking the appt wasnt available. We were then told the vehicle had already been sold earlier that day in a fleet sale. The vehicle remained posted at least through the next day when was the last time I checked. The staff showed very little concern or remorse for the situation and sinply tried to sell another vehicle.

Apr 21, 2018

Response from current dealership:

Thank you for your review. We do strive to verify availability of inventory for any consumer who inquires, However we cannot always controll when a seperate consumer walks into to purchase it. I am sorry to hear we could not meet your needs with another vehicle. We will continue to train our staff to attempt to reach out to incoming appointments for availability updates.

Was told two different things by two different sales reps in regards to the origin of the vehicle. I overlooked that and was still interested, then it happened again, one rep said we can give you the price you're asking for your trade-in then another one said we can't. I drove up there to get it straightened out and by the time I got up there, they had sold the truck. They didn't even try to contact me, after we had been in contact all day about it to the point where they said they would have the paperwork ready for me and asked about my pre-approval, etc. Would not recommend them.

Apr 21, 2018

Response from current dealership:

Thank you for your review. We do strive to verify availability of inventory for any consumer who inquires, However we cannot always controll when a seperate consumer walks into to purchase it. I am sorry to hear we could not meet your needs with another vehicle. We will continue to train our staff to attempt to reach out to incoming appointments for availability updates.

Quick easy. Car was detailed to perfection

Apr 21, 2018

Response from current dealership:

Thank you for the great review.

emailed me, and then called. I asked another question by email, and never received a response.

Apr 21, 2018

Response from current dealership:

linda, thank you for the review. I am very disappointed to hear we did not follow up with your questions.

Great

Apr 21, 2018

Response from current dealership:

Thank you for the great review.

Muy buen dealer altamente recomendado. Los vendedores muy buena onda y con ganas de ayudar.. Pregunten por Eric o Martin...

Apr 21, 2018

Response from current dealership:

Thank you for the great review.

Good

Apr 21, 2018

Response from current dealership:

Thank you for the great review.

Professional

Apr 21, 2018

Response from current dealership:

Thank you for the great review.

very helpful in searching for the car

Apr 21, 2018

Response from current dealership:

Thank you for your review.

Lied to me about the car still being available to get me to come back, so that they could try to sell me something else. I sent the Internet Sales Manager an email when I got back home and got no response. I will not recommend them to anyone.

Apr 21, 2018

Response from current dealership:

Kevin, thank you for your review. I am sorry to hear your experience was less than favorable. We will strive to train our staff better to handle situations like this in the future.

Car looking at had some problems, sales person was to check what was wrong and let us know if they would fix, we wanted this car but nobody called us back so we bought our second choice.

Apr 21, 2018

Response from current dealership:

Steve, thank you for your review. I am sorry to hear your experience was less than favorable. We will strive to train our staff better to handle situations like this in the future.

Great communication! Quick and hassle free transaction.

Apr 21, 2018

Response from current dealership:

Thank you for your review.

they responded. said they still had it. I told her i would stop by in a few hours, after work. drove 30 miles one way to they lot and they didn't have it and didn't really have a good excuse.

Apr 21, 2018

Response from current dealership:

thank you for your review. I am sorry to hear your experience was less than favorable. We will strive to train our staff better to handle situations like this in the future.

they approved me for one percentage and then days later changed it too something else.

Apr 21, 2018

Response from current dealership:

Henry, thank you for your review. I am sorry to hear your experience was less than favorable. We will strive to train our staff better to handle situations like this in the future.

great place to get a car no hassel by sales men and just nice people

Apr 21, 2018

Response from current dealership:

Thank you for your review.

not laramie 4x4

Apr 21, 2018

Response from current dealership:

Leo, thank you for the review. I do appoligise that the vehicle was not equiped to your liking. We do strive to make sure all options on 3rd party sites are correct however mistakes do happen. Again i appoligise for any incovenence.

I received 19 emails every night for 4 days. emails were generic not personal. Never answered my questions.

Apr 21, 2018

Response from current dealership:

Norman,thank you for your review. I am sorry to hear your experience was less than favorable. We will strive to train our staff better to handle situations like this in the future.

They were quick on feedback

Apr 21, 2018

Response from current dealership:

Thank you for your review.

Great, Great, Great Deal! This was a pleasant atmosphere, they did not pressure me into a buy even though I was a little indecisive. They worked on beating my finacing rate at my credit union, answered all questions, ran the car faxs, and if you don't actually like the cloth in that particular car they will add leather for a very low price ($650) plus you get to pick the leather color. The man you need to speak with is Ronald Tucker!!!! He will not lose your business, tell him what your budget is, tell him what you are comfortable paying a month, and he will make it happen. Whether you are buying a new car or used car, RONALD TUCKER!! I was very pleased when I drove away. They even let me take the vehicle home for a day and I hadn't even committed to buy it. They said drive it home, get a feel for it, and if you sleep on it and wake up tomorrow still not feeling it or the deal, no pressure, don't buy it. I did just that! They also let me take the vehicle to the dealership as it still had a warranty on it and everything checked out. Needless to say, I purchased that vehicle last Saturday and I'm so glad I did. MAC HAIK, I WILL BE BACK. T. JOHNSON

Apr 21, 2018

Response from current dealership:

Thank you for your review.